Management Team

CTSI employs only those professionals around the globe who exude our core values of integrity, dedication, and knowledge.

Ken Hazen Chief Executive Officer J. Kenneth Hazen is the President and CEO of CTSI. Ken is a native Memphian, graduating from the University of Memphis with a Bachelors of Business Administration in 1975. After a successful career in industrial sales, Ken formed a transportation consulting company called Multi-Modes, Inc. in 1981 before purchasing CTSI in 1982. Ken has also been active in the community serving as Chairman of Associated Catholic Charities, President of the University of Memphis Alumni Association, and has been an instrumental leader in the fundraising for St. Jude Children’s Hospital, among others. Currently, Ken serves as Trustee for St. Agnes Academy/St. Dominic School and on the Board of Visitors for the University of Memphis.

Clifford F. Lynch Executive Vice President Cliff Lynch is a long-time veteran of the logistics industry. He was with The Quaker Oats Company for 29 years, the last 13 of those as Vice President - Logistics. He was president of Trammell Crow Distribution Corporation from 1987 - 1993, and prior to joining CTSI had provided management advisory services in logistics for 14 years. He received his under graduate degree from the University of Tennessee and an MBA from the University of Chicago. Mr. Lynch is a member of several editorial review boards and organizations, a past president of the Council of Supply Chain Management Professionals and has received a number of awards in the field of logistics, including the CSCMP Distinguished Service Award. He is an adjunct professor at the University of Memphis and the author of numerous articles on the subject of logistics and two books on logistics outsourcing.

Alicia McAnally Vice President of Client Services Over her 18 year career with CTSI, Alicia McAnally has gained experience in virtually every facet of the operation.  Starting in Customer Service, Alicia rapidly advanced to the position of Manager of Quality Assurance and Customer Service.  Additional leadership roles as Director of Production, Director of EDI Services, and Vice President E-Commerce Data Services have positioned her perfectly for her current responsibilities as Vice President of Client Services.  In this capacity, Alicia combines her wealth of company knowledge and strong customer relationship skills to provide the ongoing service quality and business process optimization necessary to ensure complete customer satisfaction.

Kristy Sutton Vice President of Implementations and Quality Assurance Kristy Sutton has been with CTSI since 1985.  After earning her Bachelors of Business Administration in Finance from the University of Memphis, Kristy accepted a financial analyst position with CTSI where she provided executive support directly to the President.  Kristy was promoted to Vice President of Human Resources before accepting her current position as Vice President of Implementations and Quality Assurance.  In this capacity, Kristy and her staff are responsible for providing the strong project management required for successful implementations.  Kristy's financial background, project management strengths and 20+ years of company experience make her an extremely effective leader to ensure timely and quality implementations.

Brian Scott Vice President of TMS & Consulting Brian was instrumental in developing the Transportation Management System (TMS), lending his logistics operational experience to the development team. He joined CTSI in 1998 to lead the audit department following a five-year tenure with BMG Music as a transportation supervisor. He was promoted to Director of Consulting in 2002 and Vice President, TMS & Consulting in 2006. Brian holds a Bachelor of Science in Industrial Management (concentration in Logistics) from Clemson University.

Larry Watts Vice President of Information Technology Larry joined CTSI in 2000 as Director, Information Technology and served in this capacity for three years before being promoted to Vice President, Freight Payment Operations in 2003. Larry's background includes over 15 years of transportation experience and over 25 years experience in Information Technology. Prior to joining CTSI, Larry spent 15 years with American President Lines where he was Director, Information Technology for APL Logistics, North America. He attended the University of Central Oklahoma with a major in Information Systems.

Michael N. Lyons Vice President of Compliance and Contracts Michael N. Lyons is Vice President of Compliance and Contracts for CTSI. Mike joined CTSI in 1995 as Vice President, Information Technology. Formally, he has held positions at Fischer Lime & Cement Co., ContiCotton, Tandy (Radio Shack) Corp, Malone & Hyde and Caterpillar. Mike received his Associate of Science in Business Data Processing from State Technical Institute in Memphis and his BA in Administration/Accounting from the University of Memphis. He also earned a Master of Business Administration from the University of Texas at Arlington. His professional certifications include Certified Public Accountant - State of Tennessee, Certified Management Accountants, and Certificate in Data Processing. His professional affiliations include The American Institute of Certified Public Accountants, Tennessee Society of Certified Public Accountants and Institute of Management Accountants.

Don Piper Vice President of Traffic Services Donald S. Piper is the Vice President of Traffic Services at CTSI. A former U.S. Army Air Corps veteran, Don has been consulting in the trucking, transportation and logistics industry for over 50 years. In 1970, Don became a partner of Continental Traffic Service, Inc. until the mid '70s when he left to found Freight Facts, Inc.  In 1989, Don sold Freight Facts, Inc. to J. Kenneth Hazen. His vast experience and industry leadership are true assets to CTSI.

Phillip Mashburn Vice President of IT Operations Phillip Mashburn graduated from Mississippi State University with a BSEE (Bachelor of Science in Electrical Engineering). Phillip is Vice President of IT Operations and has been with CTSI since 1997.

Robert Berry Asia Pacific Operations Director Robert is a native Memphian and worked for CTSI as an auditor in the 1990s, while receiving his undergraduate degree from the University of Memphis. He also attended Boston University and received his J.D. from Southern Illinois University School of Law and became a member of the bar in 1999. Robert Berry moved to China in 2000, where he was engaged as a lecturer in law at Xiamen University. Robert received his HSK (Hanyu Shuiping Kaoshi) certificate in Chinese language proficiency in 2003, and worked for Chengzheng Law Firm in Xiamen before rejoining CTSI in 2006. Having many years of prior experience with CTSI, Robert has been an instrumental part of CTSI's global expansion into Asia.

Angel Zhan Asia Pacific and Regional Manager Angel Zhan is a native of Yong'An, Fujian Province, China. Prior to joining CTSI, Angel worked as Key Account Manager for CTS International Transportation Co. Ltd., one of China's largest freight forwarders. Angel is a licensed freight forwarder in China and licensed with the China International Freight Forwarders Association. Angel is fluent in English, Mandarin Chinese, and Minnanhua/Hokkien dialect (spoken in mainland China, Taiwan, and Singapore). She received her undergraduate degree from Xiamen University, China. Angel is also a current member of the China Federation of Logistics and Purchasing, and the China Global Logistics Network. Angel's industry experience has made her an asset in supporting CTSI's Asia operations.

Donal Brennan EMEA Operations Director Donal Brennan joined CTSI in 2006 with extensive knowledge in transportation and logistics. He has years of industry experience within the freight forwarding community in the UK and in Ireland. In recent years, he was involved in many VMI projects for multi-national companies in the UK and Ireland as well as the sourcing of raw materials from China. Donal's background includes providing consultancy work in reducing freight costs, identifying logistics opportunities and improving supply chain processes within many organizations. Donal is responsible for CTSI's EMEA operations and a key player in supporting CTSI's client globalization.

Narasimhan Aakur S. Asia Manager MIS/ Production Narasimhan Aakur earned his B.S. in Computer Engineering Technology and has a Diploma in Electrical and Electronics Engineering. Narasimhan is an IBM certified RPG IV specialist and has more than 11 years of experience in design, development, testing and implementation of application systems in IBM midrange AS/400 systems. He held positions at Arvind Infotech Private Limited, Pushpa Infotech and Mascon Global Limited in Chennai, India. While working for Mascon Global, he implemented CTSI's AS400 enhancements and joined CTSI in 2000. Narasimhan manages all aspects of CTSI's operations in Chennai, India that include IT support and production. He also has diplomas in computer applications; UNIX, C, Oracle, AutoCAD, ISO-9000 and in .net technology.